Most that have chosen our IT support services for small business notice their technology performs better than before. It’s not just a group of people sitting around fixing computers, there are real strategies in place to allow for this to happen. Today we’ll give you a brief overview of the services we offer.
How IT Support Services Improve Your Business
The managed service provider’s job is primarily to support your IT infrastructure and network to ensure that your technology is working optimally. Do we fix computers? Absolutely, but the lion’s share of the time is spent on helping our clients build and maintain the IT infrastructure that can effectively support their business. We do this with several services. Let’s take a brief look at them:
Remote Monitoring and Management
We believe when “IT” comes around and tinkers with the machines while your staff is working, it can be a massive distraction. Our remote IT support services help avoid workday disruptions by monitoring systems off-hours.
Our staff instead uses state of the art technology to monitor your entire IT infrastructure to keep your technology running properly. If we find an issue, we fix it, or at the very least bring it to your attention before it becomes an operational problem. Broken technology is bad for the bottom line, but downtime is worse. Downtime is a thief, and it keeps coming around. With remote monitoring and management tools, we do what we can to stop the thief in its tracks.
Regular Reviews
A lot can change in a short period of time. Technology evolves and so does your business. That’s why we like to sit down for regular reviews with your decision makers to understand what your business’ goals are and how technology and related services can help you meet your goals.
Vendor Management
Vendors are necessary for every business, but they’re kind of like having an annoying neighbor. They have a tendency to come around and call too often and basically take up a lot of time that you could use to be focusing on your business. Consider how much time you’ve been on the phone or have visited with one of your vendor’s sales associates in the past month? It’s more than you probably would have liked. Even if you like the rep, there are plenty of other things you could be doing. The same goes for getting technical support from your vendors.
Vendor management is just that: we run your technology vendor relationships. It provides the consistency you would get if you did it yourself, but it takes the responsibility off your shoulders. With the knowledge we glean from the regular review process, we know what’s best for your business and we’ll ensure we carry out your wishes to a T.
Patch Management
Every business uses some type of software; some firms use hundreds. One thing is certain about software; it needs to be updated regularly. Otherwise, there will probably be some type of vulnerability on your network. If exploited, this can turn really ugly, really fast. Today’s hackers don’t need much wiggle room to ruin your fiscal year. Our technicians regularly patch all of your business’ software to ensure that the IT you are using isn’t a time bomb.
Backup and Disaster Recovery
One of the simplest services any IT serviced firm provides, and one of the most important. Our backup and disaster recovery service saves your data onsite and, in the cloud, so it’s always recoverable.
Fix Computers
Well, we do fix computers both in our workshop and, if the need arises, at your place of business. This is a no-brainer, but with all the remote tools we provide, you shouldn’t expect to see us milling around your office causing a distraction.
Managed services provide a lot of value, and your business probably can’t afford not to consider teaming up with Macatawa Technologies.
