Macatawa Technologies | Services
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Services

Alleviate the stress on your staff and put your mind at ease knowing your entire system is backed up, secure, and being monitored continuously.

Each of the following services are included in our Comprehensive Managed Services Program.

Professional Technology Assessment

Is your business running as efficiently as it could be? We’ll help you answer that question through conducting a thorough evaluation of your current technology and systems. We’ll even help you look ahead to assess your future needs. At the end of the day, we’ll help you save bottom-line dollars by bringing your systems up to date and helping them run problem free.

Personalized Account Management

Not many IT companies have a dedicated account manager. We took the initiative to provide you with one person who gets to know you, your business, your systems and your history thoroughly.

Technology Roadmap

As part of our MSP program, we will provide you with consulting to help you make technology decisions that can positively impact you down the road. That way you can avoid those surprise expenses later.

Infrastructure

A dedicated network administrator combined with 24/7 remote monitoring and maintenance will keep your infrastructure running smoothly.

Backup Recovery

We understand that continuity is critical for your business. Our backup and disaster recovery program is a turnkey solution for critical data protection and rapid recovery.

Security

Antivirus, Firewall and Security Patch management ensure that your network and inbox remain safe and secure.

Onsite Support

Unlimited on-site service calls and regularly scheduled maintenance ensures that there will be no network downtime.

Priority Emergency Service

Our MSP members receive priority emergency service. This means that your emergency call gets placed on the top of our list so you have as little interruption as possible.

Remote Management

Our remote support is the most efficient way to solve most technology problems. Using up-to-date remote login software, we find a solution without interrupting your workday in person.

Email Management

Love it or hate it, no one can deny that email is a critical function of communication in business today. Whether hosted on-site or hosted in the cloud, our email management provides continuity for your business communications. We’re here to keep those messages coming and going so you don’t miss a beat.

Phone System Management

We can manage your Digium and Toshiba phone system, proactively installing software and firmware updates to help keep your system secure and in working order. Phones today are much different than they were 10 years ago. These phones are on the network that require proactive maintenance, support, patching, etc. just like your computer. Click the graphic below to see all the phone system options we have available.

File Syncing and Collaboration

We use a business grade product that is easy to use that securely syncs and shares files to users anywhere, anytime, across any device. Use our file sync tool to get rid of old, cumbersome technologies such as VPN or FTP.

Data Services

  • Data Backup
  • Data Recovery

Business Communication

  • Fax service
  • Conferencing
  • VoIP

Security

  • Security Cameras
  • Network Security
  • Content Filtering
  • Spam Protection

Software

  • Microsoft 365
Ready to chat? Contact us!