The IT help desk may seem like it is a throw-in managed service. After all, most of the maintenance to your organization’s IT will be done remotely. This remote maintenance will present your team with more reliable computers, servers, and networks. This enhanced reliability will allow them to be more productive, but what happens when they come across an issue in the course of work? Using similar technology, our IT help desk can get their issues resolved and get their technology back up and running quickly.
Enhanced Organization
Most businesses are flooded by client requests daily. Traditionally, these tasks were relayed, by hand, from whomever took the call. But today, there are automated ticketing systems for this type of work. If your people have problems with any piece of managed technology, they simply put in a ticket and our help desk dispatcher will assign resources. This allows issues to be resolved faster by cutting the amount of downtime your organization sees by having technology troubles. Each ticket can be tracked and updated, streamlining communication and getting your technology problems resolved faster.
With our system, your call will automatically create a ticket. If it is something our technicians can help you with immediately, it ensures that the proper person ends up with a work order. With our managed help desk, communications, and updates can be found in a central hub, keeping everyone on the same page.
Help Desk Flexibility
Another major benefit of a help desk is the flexibility it gives. There are multiple ways to get in contact with technicians, including through the phone, email, and our website. Because your users have many ways of contacting us, their issues take less time to be resolved, significantly decreasing downtime.
Accuracy
Our IT professionals are good, but they aren’t perfect. They know that their job is to resolve your user’s technology problems. The help desk puts you in contact with someone who can resolve your problem and ensures that your problem is documented. This allows our technicians to work unfettered, a good thing for them and all of our clients.
