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Your Tech Questions Answered.

Here are the most common questions we get from current and potential clients.

Who do I contact for support?

Call 616-394-4940 or email

Who are our typical clients?

We provide outsourced IT solutions for businesses with 10-100 technology users in West Michigan. Many businesses spend more time reacting to technology than benefitting from it. By outsourcing their IT to us, they can leave tech stress behind to stay focused on what matters most – their businesses.

What does cloud service mean?

Cloud services means that you have servers that are online somewhere else and is not physically in your office.

Do you offer cloud services?

Many of the software solutions that companies have used for years locally have gone to the cloud. Each client’s needs are different and we have solutions to fit your needs.

What brand of computers do we sell?

We are a certified Dell partner and all new systems we sell are Dell business class computers.

Can I still run Windows 7?

Technically, yes, you can still run Windows 7, but we HIGHLY recommend finding a way to upgrade from Windows 7 to a modern, supported operating system.

What is Microsoft 365?

Online “cloud” version of the Microsoft Office applications you’re used to using (Word, Excel, etc.) as well as Hosted Exchange.

Do we offer 24-hour support?

Our standard hours of operation are Mon-Fri 8am-5pm, but we offer after hours support charged at time and a half.

Do we offer residential IT support?

No, we sold our residential support division of our company in 2013 to Black Lake Home Tech so that we may focus on the business sector.

What kind of Managed Services does Macatawa Technologies provide?

For a fixed, monthly cost you can offload your technology management to us. From infrastructure setup and Microsoft 365 to proactive cyber security, we will cover all your IT needs.

Who do I contact for Quotes?

You can reach out to your Account Manager or send an email to

What are your preferred hardware vendors?
  • Telecom: Sangoma
  • Computers: Dell, Apple
  • Firewall/Routers: WatchGuard
  • Switches: Netgear
  • Wireless Access Points: WatchGuard, Ubiquiti
Do you only work with these preferred vendors?

No, we support many more makes and models, but these are the vendors we are the most familiar with, trained and certified to work with.

Can you set up email on my phone?

Yes, regardless on your phone type (Apple or Android), we can have a tech walk through the steps with you. If you’re not setup with Microsoft 365, you’re really missing out. Talk to your Account Manager!

How do I take screenshots?

For a Windows OS, you can use the “Snipping Tool” under your computer’s accessories to select what part of your screen you want to copy. For an Apple OS, press Command + Shift + 4 and drag the crosshairs over the area that you want to screenshot.

How do I save a document as a PDF?

Select the option “Save As”. When the window pops up asking where you want to save the file and what to name it, there should be a drop down menu called “Save As Type” below the file name. Click that drop down menu and select “PDF”

Should I be leaving my PC on at night?

In the old days, it was recommended to leave your computer off at night, but this is no longer necessary. If you want, you may leave it off but we will need your computers left on at least once a week during your scheduled maintenance window. Don’t know your maintenance window? Call and ask us!

I get a message asking “MT needs to Restart Your Computer.”

This is a friendly reminder to restart your computer so we can install any Windows Updates to keep your computer secure. If you are seeing this prompt, it means that you missed your maintenance window at night which is when we will install those updates.

If your question didn’t make the list, just contact us. We will answer all your questions and discuss how outsourced IT could help your business get more done.

Leave tech stress behind.