Who do I contact for support?
Call 616-394-4940 or email Support@MacatawaTechnologies.com
Who are our typical clients?
We work with small to mid-sized businesses based in West Michigan. Typically our clients depend on technology to produce their product or service. Many times we’ll have business owners or leaders ask us to take the IT load off of them so they can focus on running their business. In fact, for many clients we are their IT department.
What does cloud service mean?
Cloud services means that you have servers that are online somewhere else and is not physically in your office.
Do you offer cloud services?
Many of the software solutions that companies have used for years locally have gone to the cloud. Each client’s needs are different and we have solutions to fit your needs.
What brand of computers do we sell?
We are a certified Dell partner and all new systems we sell are Dell business class computers.
Can we still get Windows 7?
Yes! At this time, almost all of the computers we sell and install are running Windows 7.
Can I still run Windows XP?
Technically, yes, you can still run Windows XP, but we HIGHLY recommend finding a way to upgrade from Windows XP to a modern, supported operating system.
What is Office 365?
Online “cloud” version of the Microsoft Office applications you’re used to using (Word, Excel, etc.) as well as Hosted Exchange.
Do we offer 24-hour support?
Our standard hours of operation are Mon-Fri 8am-5pm, but we offer after hours support charged at time and a half.
Do we offer residential IT support?
No, we sold our residential support division of our company in 2013 to Black Lake Home Tech so that we may focus on the business sector.
What kind of Managed Services does Macatawa Technologies provide?
We have an all-you-can-eat, comprehensive, proactive, fixed fee plan. We also have a remote monitoring, patching and backups only plan but that does not include support calls. Have more questions about these? We will be happy to answer them if you give us a call.
Who do I contact for Quotes?
Your Account Manager, Dwight Jones or Tony Dykstra. If you’re unsure who your account manager is, please call or e-mail us.
What are your preferred hardware vendors?
- Telecom: Toshiba
- Computers: Dell, Apple
- Routers: WatchGuard
- Switches: Netgear, Dell
- Wireless Access Points: WatchGuard, Ubiquiti