Macatawa Technologies | Frequently Asked Questions
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Frequently Asked Questions

Who do I contact for support?

Call 616-394-4940 or email Support@MacatawaTechnologies.com

Who are our typical clients?

We work with small to mid-sized businesses based in West Michigan. Typically our clients depend on technology to produce their product or service. Many times we’ll have business owners or leaders ask us to take the IT load off of them so they can focus on running their business. In fact, for many clients we are their IT department.

What does cloud service mean?

Cloud services means that you have servers that are online somewhere else and is not physically in your office.

Do you offer cloud services?

Many of the software solutions that companies have used for years locally have gone to the cloud. Each client’s needs are different and we have solutions to fit your needs.

What brand of computers do we sell?

We are a certified Dell partner and all new systems we sell are Dell business class computers.

Can we still get Windows 7?

Yes! At this time, almost all of the computers we sell and install are running Windows 7.

Can I still run Windows XP?

Technically, yes, you can still run Windows XP, but we HIGHLY recommend finding a way to upgrade from Windows XP to a modern, supported operating system.

What is Office 365?

Online “cloud” version of the Microsoft Office applications you’re used to using (Word, Excel, etc.) as well as Hosted Exchange.

Do we offer 24-hour support?

Our standard hours of operation are Mon-Fri 8am-5pm, but we offer after hours support charged at time and a half.

Do we offer residential IT support?

No, we sold our residential support division of our company in 2013 to Black Lake Home Tech so that we may focus on the business sector.

What kind of Managed Services does Macatawa Technologies provide?

We have an all-you-can-eat, comprehensive, proactive, fixed fee plan. We also have a remote monitoring, patching and backups only plan but that does not include support calls. Have more questions about these? We will be happy to answer them if you give us a call.

Who do I contact for Quotes?

Your Account Manager, Dwight Jones or Tony Dykstra. If you’re unsure who your account manager is, please call or e-mail us.

What are your preferred hardware vendors?

  • Telecom: Toshiba
  • Computers: Dell, Apple
  • Routers: WatchGuard
  • Switches: Netgear, Dell
  • Wireless Access Points: WatchGuard, Ubiquiti

Do you only work with these preferred vendors?

No, we support many more makes and models, but these are the vendors we are the most familiar with, trained and certified to work with.

How do you help support our company’s network?

You can either do managed services or time and materials (hourly basis)

How do I change my voicemail prompt?

This will depend on the Toshiba model that you have. Give us a call and we can help walk you through those steps.

Can you set up email on my phone?

Yes, depending on your operating system (Apple or Android), we can have a tech walk through the steps with you. If you’re not setup with an Exchange server, you’re really missing out. Check with your Account Manager!

Where do I download the mobile app that works with my Toshiba IPEdge Business phone?

You can find the app in both the iTunes store and the Google Play store. UCEdge is a client application that integrates all business users’ communications for Toshiba Strata CIX, IPedge, and VIPedge customers.

How do I take screenshots?

For a Windows OS, you can use the “Snipping Tool” under your computer’s accessories to select what part of your screen you want to copy. For an Apple OS, press Command + Shift + 4 and drag the crosshairs over the area that you want to screenshot.

Saving as a PDF

Select the option “Save As”. When the window pops up asking where you want to save the file and what to name it, there should be a drop down menu called “Save As Type” below the file name. Click that drop down menu and select “PDF”

Should I be leaving my PC on at night?

In the old days, it was recommended to leave your computer off at night, but this is no longer necessary. If you want, you may leave it off but we will need your computers left on at least once a week during your scheduled maintenance window. Don’t know your maintenance window? Call and ask us!

Webroot Icon?

The icon indicates that you are protected from infections. If the icon is red, this means you are infected. You can always right click on the icon and select scan if you are worried that you have an infection.

I get a message asking “MT needs to Restart Your Computer.”

This is a friendly reminder to restart your computer so we can install any Windows Updates to keep your computer secure. If you are seeing this prompt, it means that you missed your maintenance window at night which is when we will install those updates.