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Macatawa Technologies Standards

We’ve built our standards around industry-leading equipment and configurations because experience has taught us what works best. Our Approved Stack represents the tools we’ve tested, trust, and know how to support efficiently. By standardizing hardware, we’re able to reduce troubleshooting time, improve security posture, and deliver more consistent and proactive support to every client.

This classification system helps us do what we do best, keep your technology stress-free and performing at its peak.

Approved

These are the devices and systems we recommend, deploy, and support most confidently.

Supported

Other tools we’re familiar with and can assist you with, even if they aren’t part of our core stack.

Unsupported

Hardware and software that falls outside our support scope due to reliability and performance.

Trusted Vendors - Proven Performance

We partner with industry leading vendors to deliver reliable, secure, and high-performance solutions. The brands shown here represent the hardware and software we know, trust, and support, so you can feel confident in the technology behind your business. By outsourcing your IT to us, you can leave tech stress behind and stay focused on what matters most.

Network | Environment

Approved

WatchGuard

<5 Years

Active security suite or support

Supported

Meraki, Ubiquiti

<7 Years

Active security suite

Unsupported

ISP Provided or consumer grade, other manufacturers

>7 Years

No security services/capabilities

Approved

Netgear, Ubiquiti

<10 Years

1G or higher & manageable

Supported

Tier 1 Manufacturers

<10 Years

1G or higher

Unsupported

Consumer grade, other manufacturers

>10 Years

<1G

Approved

WatchGuard, Ubiquiti

<7 Years

AC, Must be manageable

Supported

Other Manufacturers

<7 Years

Must be manageable

Unsupported

Consumer Grade

>7 Years

Not manageable

Approved

AC, CyberPower, TrippLite/Eaton

<5 Years

Supported

Other Manufactures

<5 Years

Unsupported

>5 Years

Servers | Applications

Approved

Microsoft server 2016 and newer

Still under active support by Microsoft

Support

Out of support servers with agreed plan to migrate to supported solution with 6 months

Unsupported

AS400, Linux

Out of active support

Approved

Dell

<5 Years

Under active hardware warranty from MFG

Supported

Lenovo, HP

<7 Years

Under active hardware warranty from MFG

Unsupported

White Box, Other MFG

>7 Years

No hardware warranty

Approved

Microsoft Hyper-V

Supported version from MFG

Supported

VMWare

Supported version from MFG

Unsupported

Other MFG

Unsupported version from MFG

Approved

Supported version from MFG

Must have software maintenance and support contract

Unsupported

Expired or non-existing software maintenance and support contract

Endpoints | Services

Approved

Dell, Apple

<5 Years

3 year warranty recommended but not required

OS must be under active support by MFG

Supported

Lenovo, HP, Other MFG

<10 Years

3 year warranty recommended but not required

OS must be under active support by Microsoft

Unsupported

>10 Years

Linux or home versions of OS

Approved

M365

Additional Services – Backups and MDR

Supported

Google

Plan to migrate to M365 within 36 months

Unsupported

POP3/IMAP

Approved

TrueVoIP, Sangoma Digium

Under active MFG support contract

Supported

MS Teams, 3CX

Under active MFG support contract

Unsupported

Other MFG

Out of MFG support contract

Approved

PerfectView, Ubiquiti

Unsupported

Anything else

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